FAQs

How do i change the bed from Summer & Winter?

It's very easy. Just unzip the outside cover, take the cover out reverse the bed and close it again. There's a label inside telling you what side is Summer and what side is Winter

Do BOWMOOD products come with a free trial?

Great question. The answer is YES. BOWMOOD offers you a 60-nights trial. If you wish to return a product you just have to email us at info@bowmood.com and let us know of your intent to return the product in this first 60-night period.

What does BOWMOOD guarantee cover?
Our 2-year guarantee applies to defects due to faulty workmanship or materials.

Can we meet BOWMOOD founders?
The answer to that question is absolutely YES. You can always send an email directly to our Co-founder publio@bowmood.com and we will try to arrange something.

Do I need to send back the product to get my refund?
Yes. In order to receive your refound you will need to send us back the product. BOWMOOD is not responsible for the shipping cost in case of refund.

How/When will I receive my refund?
Once we received the package and check its conditions, we will refund you through the same method of payment used for the initial purchase.

How to change from SUMMER to WINTER side of the BOWMOOD bed?
Changing between the two different sides is very easy and straightforward. Once you open the bed cover you will see that each side of the core has a tag on indicating what side is SUMMER and what side is WINTER. You just have to rotate the core depending on what side you want, close the zipper and it’s ready for business.

Do I have to pay to join “The Buddy System”?
The answer is absolutely NOT. The only requirement to join the Buddy System is:
- Willingness to share experience with other fellow dog owners or future dog owners.
- Good Mood (BOWMOOD, surely!)
- Happy vibes